Customer Reviews for Russ Auto Body & Towing

“5 Stars!”

“5 Stars!”

“Take not too long, this is my first time so I think the estimating for crash a lower than normal.”

“5 Stars!”

“Obviously no one looks forward to the expense of having car repairs done but their work is 100% worth it. They worked with my insurance company and were very accommodating. I’m so impressed with the results and their attention to detail. My car looks brand new. If I ever need work done again in the future, I know where to go.”

“I couldn't be more pleased with the work Russ did on my car. Not only was their estimate considerably lower than other shops, but my car looks like new, and they matched my car's apparently unusual paint job perfectly — you'd never know there was ever any damage. They also took COVID precautions seriously, which I can't say for other shops I visited. Thank you for an excellent experience!”

“I originally had the door of my Silverado straightened out and painted in November. Over the last month or so for whatever reason the paint started peeling off the bottom near the gravel guard. I brought it back in since it was just taken care of less than a year ago. The Russ Auto Body team stood by their work and fixed the issue free of charge.

Truly a great testament to customer service. I was not given a hard time, just great professional service all along the way. To be honest I expected it to be a difficult situation but it couldn’t have been more seamless.

If I have other auto body issues in the future this will be the first place I go to.”

“Someone hit my car and their insurance listed Russ as a trusted repair place. Very friendly and knowledgeable- super transparent about the whole process- talked to many members of the staff and all of them were equally wonderful.”

“5 Stars!”

“5 Stars!”

“quick tow at a reasonable price, friendly driver”

“The quality of the work was perfect. They communicate proactively throughout the process and kept us well informed. Friendly helpful staff.”

“5 Stars!”

“5 Stars!”

“5 Stars!”

“5 Stars!”

“5 Stars!”

“Robert and company were excellent. They told me what it would cost based upon a texted photo and provided a confirmed final cost when we arrived for our scheduled appointment, in which they did; And it was still a very reasonable number. They said it would take three days and kept me informed of the progress via text messages. After the third day, we picked up the car, and Robert gave a very thorough explanation on what it took to take off the hatch, the emblems, windshield, repair the large scratch, then blend the paint over the scratch and they blend it very well. It was a perfect job and we are very satisfied. Thank you Russ Auto Body”

“Experienced staff. Great customer service. Took care of all insurance details. Couldn’t ask for better service. My 4Runner looks brand new. Thanks guys!!!!”

“5 Stars!”

“What's up Don!”

“I've been dealing with Russ Auto Body for many years they do superb work and they're friendly”

“5 Stars!”

“Professional and arrived quickly. The driver was conscientious. There was a tree branch hanging low enough that he was concerned it might scrape my car when up on the flatbed. He did a great job getting by it. They take cash or credit cards only. There is a service fee for cards.”

“I called this gentleman at around 8 on a Saturday night when my son was stranded on 71 and about 100 miles from home. He showed up quickly and was very professional. Eased this worried mama's mind. Thank you!”

“Very professional-did the job well and on time and made the experience seamless-MUCH better than some of their competitors in town.”

“Robert, Don and the team at Russ Auto Body were great! They kept us informed about the progress of the work on my husband's car and offered detailed explanations on any questions we had. I even dropped by unexpectedly one day and they were very accommodating. Definitely earned the BBB rating they have. I would highly recommend this body shop to family and friends.”

“Nobody wants to be on the market for an auto body shop, especially when you don't know what to expect in the process time or price-wise. Russ' Auto Body & Towing made the process as painless as possible. They were upfront with what to expect and maintained communication throughout the month they had our car. They even answered many questions regarding how the insurance company would be involved and assisted us in organizing our rental car. While I hope to never have to use their service again (simply because I hope we don't get hit again!), I would certainly do it if anything happened in the future and would highly recommend them to others!”

“4 Stars!”

“Really honest and helpful. Talked me through my concerns! Thank you!”

“The guy that towed my truck was awesome great job!!!”

“They did a fantastic job. Highly recommended.”

“Don at Russ Auto Body was amazing. I came in today to get an estimate on my car damage, and he was very friendly, extremely helpful, and had my sister and I in and out in no time. He even secured a rental car for us! I will definitely come back and will refer people to him. I highly recommend, and I've dealt with alot of Auto Body places and insurance companies (my brother is a mechanic). Thank you so much for all the help!”

“5 Stars!”

“Stopped by for a quote, very helpful and impressed with staff. I had some body work done and couldn't be happier with the job.”

“They did an excellent job on my Kia. They got it in the shop right away and had the body work done in about a week. Car looks brand new after I got rear ended. There was an issue with the rental car at enterprise and the Russ staff resolved it for me; they were even willing to stay on hold for about 15 minutes of silence to do so. Their staff (every one I had the pleasure of speaking to) was so helpful and friendly. They made a bad experience (car accident) much less of a hassle. Hopefully I never need their service again but if I do this is the place I'd go first. I highly recommend them.”

“5 Stars!”

“Exceptional customer service, unparalleled work. Fixed a dent in my audi for a fraction of the cost of my other quotes. All employees were friendly, charismatic, and professional. Highly recommend.”

“Russ’s did a fantastic job on a PDR (Paintless Dent Removal) on my 2018 Toyota Camry SE. I had about a little bit bigger than a quarter size dent on the crease of my hood and they were able to work it out, making it look brand new!

The worksmanship is fantastic, the people are great to work with, prices are fair, and all of my work was done in a day!

Would totally recommend to anyone!”

“Very professional, friendly, and knowledgeable staff. This is a very transparent operation with no smoke and mirrors. He kept us informed every step of the way. We were very pleased with not only the quality of the work done, but also Russ Auto body. I would highly recommend them to anyone!”

“When our vehicle was damage by a thrown rock while driving on the highway, we went back to Russ Auto Body because of our positive experience with them previously. We were impressed with our prior experience because of their exceptional communication throughout the repair process. This was a few years ago. This time, the communication process was even better. The use of phone, email and text message continually kept us up to date on the process of our most recent repair. Their attention detail caught damaged items that we did not see. They contacted the insurance company on our behalf and was able to get the unseen damage approved on the claim. The quality of the work was outstanding, and the condition of the vehicle, when returned to us, was nearly better than new. The cleanliness of the interior and exterior was spotless. Don treated us with empathy and respect, for which we reciprocated. Great experience all around.”

“I took my car to Russ's after my car was involved in an accident, to have the repair work done. Robert was very friendly, knowledgeable, and helpful. Everyone there was really great! The repair work was completed in a very reasonable time frame. My car looks amazing; even better than before the accident! I'd definitely come back and recommend Russ's to others.”

“Quick, efficient, quality service. I had an insurance claim fixed through them and they were done in the timeframe they promised. They arranged my rental car seamlessly. Very friendly and responsive. Gave my car a cleaning inside and out. Highly recommend!”

“We had a great experience with repairs at Russ Autobody. They were thorough, communicated at every step of the process, and did the repairs in a timely fashion. We would highly recommend them to your auto repairs.”

“Great service at Russ's. Love that they put the customer first and use quality parts. Service was professional and quick. Thank you!!”

“Everyone there was great!! Took great care of me when my car decided to fall apart. I was back on the road in no time. Thank you so much, I will recommend your business to everyone I know. :)”

“Very happy with repairs and customer service. They value their customers and have been in business over 40 years with so much experience in quality repairs. I highly recommend!!”

“Excellent service, kind and helpful staff. My car was returned to me in perfect condition, the repair was flawless. Highly recommend! Honest and hardworking company. Thank you, Russ Auto Body.”

“Top notch work, very satisfied with the quality of fit and finish. Will recommend to everyone I can.”

“Excellence in Quality & Customer Service. I brought my Acura in for repairs and they were very accommodating with my schedule and making sure that everything was taken care of, prior to my arrival. Overall quality of the repair was phenomenal and you can't tell where the repair even occurred on the vehicle. I would highly recommend to anyone who needs repair done to their vehicle and wants one on one customer service and excellence.”

“This was my second time using Russ, I highly recommend them. They are very efficient, reasonably priced and very friendly. They do great quality work.”

“5 Stars!”

“The people are professional. No one likes going there because their cars are wrecked since people can't drive here in Cincinnati. Every one very nice.☺”

“5 Stars!”

“Russ's did an excellent job repairing some fender damage on my car.
Their communication during the repair process was very good. Overall a very satisfactory experience.”

“Brought my Scion fr-s in for hail damage. They did paintless dent repair (which I was a little leery about) The result was phenomenal! They repaired damage on almost every panel of the car, and it looked awesome when they were finished. Don't go looking for a Lexus style waiting area here. It's a garage. Employees were courteous and wanted me to be happy with the work. I am.”

“I loved working with this company. I was having a lot of problems with my insurance company but they worked with me through out the difficult process. I would highly recommend this company.”

“I had my car totaled in an accident. The police officer called this place for me. They were wonderful. Always answered the phone. Was resonably priced. They even towed my car to the recycling center for me. 10/10 would call again if I needed help in Cincinnati.”

“Russ Auto Body was referred to me by the good folks at Donovan Tire and they did not disappoint! From beginning to end of service, their team was professional and polite. Robert and his team did an excellent job repairing my car after my accident and even went above and beyond to reach out to the party of fault's insurance. I can't thank their team enough for such great customer service and repairs!”

“I would recommend this company to anyone. They kept me informed every step of the way, even when they ran into a problem through no fault of their own. I am very happy with the results, and was even more pleased to see they cleaned my car inside and out. They work with the insurance companies, the rental car service (Enterprise).”

“I am extremely impress with Russ's Auto Body. They clearly set the expectations for if I bring my car in by this time we can have the work done by this time. They explained realistic times for getting the parts in and completing the work. I was given accurate updates along the way to let me know we were still on track to have the work completed by the agreed upon time. This was extremely helpful and they were able to complete the work while I was out of town. This gave me great peace of mind knowing when I got back in town my car would be ready and I would not need to change my schedule resulting from not having my car available.

I would highly HIGHLY HIGHLY recommend using them in the future! Make sure you talk to Don to have the same great experience I mentioned above!

Brad”

“They were extremely professional and did a great job replacing my dented front bumper. The quote was very accurate and they had the job done the day after I brought it in. The paint looks great and I would recommend Russ to anybody!”

“Everyone here was super helpful and friendly! They made it easy for me to understand what was happening with my car. Excellent service!!”

“I brought my 2008 VW R32 in for some rust repair. I coordinated the drop-off, work and pick-up with Don who was very professional. The quoted estimate was very close to actual cost. The only additional money was due to some small parts which were required. Less that 10% over the estimate which is the standard range.

Don took time to explain exactly what was done, show me pictures of the stages of work done and verified the car was cleaned up and ready to go before I showed up.

Rust repair is always difficult since you don't know the long term results. But at this point I am planning on returning for additional paint work to clean up the front end.”

“There Customer service is great.Best place I know to go to.I will definitely do business with them in the future. Thanks Russ Auto body.”

“After my accident, I took my car to Russ Auto Body and Towing for repair. The staff was very courteous and accommodating. Robert kept me informed on the progress of my car and even helped with arranging for a rental. The repairs made to my Kia were AMAZING!! It looked like a brand new car!! Way to go Russ!!”

“Can't speak for the auto body side but Elmer on the towing side was phenomenal, went above and beyond to help me and give me options. While being knowledgeable and informative, he genuinely cared about helping me. Wasn't expecting that quality of service from a towing company. If I ever need a tow or auto body service, I know who I'll call.”

“5 Stars!”

“Best experience we couldn't have known to ask for. After our previous towing company left us stranded for two hours we gave up and called Russ. Told us it would be 35 minutes, so we said OK. They came in 20. Super friendly guy who helped us and decided to try giving our car one last jump since he couldn't get it in neutral and it worked! He saved us the tow and the cost of the tow. Could not thank him enough from saving our night from total disaster!”

“Russ was the right place to go for body damage and a few other repairs, and I am thankful that their work was affordable and completed timely and properly. After trying to get estimates and appointments from other places who never bothered to call me back, in contrast Russ's staff was courteous and professional and the results were excellent.”

“I was broken down on the side of the road. I called Russ and the person who answered the phone was very nice. The tow truck showed up within 30 minutes of my call for help. The driver was nice and polite, and they even offered me a bottled water or soda. Best of all the cost of my tow was reasonable. I do recommend!”

“I couldn't be more pleased with the work Russ did on my car. Not only was their estimate considerably lower than other shops, but my car looks like new, and they matched my car's apparently unusual paint job perfectly -- you'd never know there was ever any damage. They also took COVID precautions seriously, which I can't say for other shops I visited. Thank you for an excellent experience!”

“Wow! I am impressed. I needed to have my front bumper repaired and was on the search for a body shop. Russ Auto Body was able to provide me with a quote the same day. They were honest and understood my budget needs. They did not try to oversell and fixed my car keeping budget in mind. I received calls with updates on my vehicle and it was ready when they said it would be. No delays! Being a young women and not knowing anything about cars, I am always suspicious of individuals trying to sell me parts I don't really need. I did not feel this way at all! When I went to go pick up my car, the estimate was only a few bucks more than expected. Which is great! There was no unexpected expensive up charge. Everyone was very friendly.”

“Great service! No one wants to have their car at the shop, right? It's just not a great thing. However, my experience here was outstanding! Everyone was externally professional and courteous, in addition, my car was done in two days!

Great service and great work. My car looks just like new!

Thanks!”

“I brought my 2008 VW R32 in for some rust repair. Other shops did not want to work with it. I coordinated the drop-off, work and pick-up with Don who was very professional. The quoted estimate was very close to actual cost. The only additional money was due to some small parts which were required. Less that 10% over the estimate which is the standard range.

Don took time to explain exactly what was done, show me pictures of the stages of work done and verified the car was cleaned up and ready to go before I showed up.

Rust repair is always difficult since you don't know the long term results. But at this point I am planning on returning for additional paint work to clean up the front end.”

“Brief Analysis: This company provides an all around superior customer experience.

Analysis:
It is an uneasy experience being in an auto accident but when I went to Russ, I felt in good hands. Don, the point-man for my repair, was very friendly and prepared. He had a rental ready to pick me up from the shop and called me on several occasions to update me on the status of the damage as will as completion timing. When I returned to the shop I found my car looking flawless. I hope I am not in another auto accident or have any auto problems in the future but if I do, I will head back to Russ without thinking twice as they are knowledgeable, honest, and trustworthy.”

“I definitely recommend Russ Auto!! Robert is extremely knowledgeable, polite and HONEST. He takes true pride in his work and it shows. My car was significantly damaged and it looked better than new when I picked it up. I have been a repeat customer.”